IBN BATTUTA TRAVEL AGENCY TERMS AND CONDITIONS
Updated on 01/12/2023
1. ABOUT US AND HOW TO CONTACT US
Ibn Battuta Travel Agency, a website and mobile application www.ibnbattuta.cn, is operated by Tasweek Limited, a company registered in Honk Kong. We specialize in offering unique travel experiences in Morocco, exclusively catering to Chinese tourists. For inquiries or assistance, please contact us at ask@ibnbattuta.cn
2. ABOUT THESE TERMS
Our website assists you in gathering travel information specific to Morocco and offers the booking of travel services including but not limited to flight tickets, hotels, tours, and local experiences (“Travel Services”) provided by third-party suppliers (“Suppliers”). When booking a Travel Service, you are also bound by the Supplier’s terms and conditions. It is crucial to read these as they form a separate agreement between you and the Supplier. These terms, along with any specific terms related to individual Travel Services, govern your use of our website and services.
By using our website and/or booking with us, you confirm acceptance of these terms and any applicable Supplier’s terms, agreeing to comply with them. If you do not agree to these terms, you must not use our website or make bookings through us.
3. BOOKING CONDITIONS
Booking Process: When you book through our website, you enter into a contract with Tasweek Limited and the respective Supplier. It is crucial to review and confirm all booking details for accuracy.
You contract with the relevant Supplier. We act as an intermediary, transmitting the details of your reservation to the respective Supplier.
Responsibility: The primary booker assumes responsibility for disseminating booking information to all participants and ensuring their compliance with these terms.
Confirmation: All bookings are subject to acceptance by the Supplier. Confirmation of the booking, along with a booking reference, will be sent to you via email.
4. PRICING AND PAYMENT TERMS
Pricing Information: * All prices listed on our website are in RMB (CNY) or Euros (EUR) or US Dollars (USD)] and are subject to change without notice. The prices are per person unless otherwise stated and include VAT and other taxes unless specified otherwise.
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you.
Price Accuracy: We make every effort to ensure that the prices quoted on our website are accurate; however, errors may occur. If we discover an error in the price of the services you have booked, we will inform you as soon as possible and give you the option of reconfirming your booking at the correct price or canceling it.
Payment: Full payment is required at the time of booking. We accept various payment methods, including credit/debit cards, bank transfers, and potentially other online payment platforms. The specific payment methods available will be indicated during the booking process.
Deposit: For certain bookings, a non-refundable deposit may be required, with the remainder of the payment due by a specified date. Failure to pay the balance by the due date may result in the cancellation of your booking.
Payment Security: We use industry-standard encryption technology to ensure the security of your payment information.
Inclusions and Exclusions: Prices include only those items specified in your itinerary. Additional costs may include travel insurance, international flights, gratuities, meals not specified in the itinerary, and personal expenses.
5. CANCELLATIONS AND CHANGES
Cancellations by You: If you need to cancel your booking, contact us immediately. Cancellation policies vary by Supplier and may involve fees.
Changes by You: *If you wish to change your booking, we will endeavor to assist, but cannot guarantee that changes can be made. Note that changes may incur additional charges from the Supplier
Cancellations by Supplier: In the rare event that a Supplier cancels your booking, we will assist you in finding an alternative arrangement or issuing a refund as per the Supplier’s policy.
6. AUTHORITY AND APPLICABLE LAW
Legal Framework: These terms are governed by Honk kong law.
7. PRIVACY POLICY
Respect for Privacy: Ibn Battuta Travel, operating under Tasweek, respects your privacy and is committed to protecting your personal data.
Data Collection and Use: We collect and use personal data primarily to provide you with the services you request and to improve our services. We may also use your data for marketing purposes, subject to your consent where required by law.
Data Sharing: We may share your information with selected third parties including Suppliers to facilitate your travel arrangements, as well as legal and regulatory authorities when required.
Data Security: We respond appropriately to ensure the security of your data in line with our legal obligations.
Access to Information: You have the right to access information held about you. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Privacy Policy Details: Our full Privacy Policy, including detailed information about your rights regarding your personal data, how we collect, use, and protect your data, is available on our website. –
8. CHANGES TO OUR TERMS & CONDITIONS
Updates and Amendments: We may update and amend these terms and conditions to reflect changes in the law, our business practices, user feedback, or other operational, legal, or regulatory reasons.
Notification: Changes will be effective immediately upon posting the updated terms on our Website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Review: We encourage you to periodically review the terms and conditions to stay informed of our updates.
9. RULES WHEN USING OUR WEBSITE
We may update our website to reflect changes in our services and user needs. Our website is provided free of charge and may be suspended or withdrawn for operational reasons. We strive to ensure its availability but are not liable for any losses due to unavailability caused by factors beyond our control.
Your account details: Ensure all account information you provide is accurate and complete. Keep your account details, especially passwords, confidential to prevent unauthorized access.
How you may use material on our website: We own or have licenses for all intellectual property on our Website. You may use the Website content for personal purposes and must not use it for commercial purposes without our express permission.
We are not responsible for websites we link to: Links to third-party sites are for information only, and we do not endorse these sites.
User-generated content: User contributions on our website are not verified or approved by us and do not represent our views. We are not liable for any loss or damage resulting from contraventions of our content standards by users.
Lawful uses
Use our website lawfully and do not engage in harmful, fraudulent, or illegal activities. Comply with all applicable laws and content standards.
Content standards: Contributions must be relevant, accurate, genuinely held, and comply with applicable laws. We determine whether contributions meet these standards.
10. LIABILITY
Our Responsibility: We are responsible for planning for the Travel Services offered, which are provided by independent Suppliers. We act as an agent only and have no liability for the acts or omissions of the Supplier.
Travel Documentation: You are responsible for ensuring that you have valid travel documents, including visas and passports.
Travel Insurance: We strongly recommend that you take out comprehensive travel insurance to cover cancellations, medical expenses, and other potential travel disruptions.
Force Majeure: We will not be liable or pay compensation if our contractual obligations are affected by “Force Majeure” (including but not limited to war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, fire, adverse weather conditions, pandemics, and all similar events).
11. CONTACT INFORMATION FOR QUESTIONS
Inquiries and Assistance: For any questions about these terms and conditions or any aspect of our services, please contact us at:
– Email: ask@ibnbattuta.com
Feedback and Suggestions: We welcome your inquiries, feedback, and suggestions about our services and will endeavor to respond promptly and effectively
